to Implement Emergency Response In Small Business
TORONTO - October 1, 2006 - The telephone is the most vital communication
tool and the lifeline of most organizations. Valuable time is often lost in
trying to locate the individual that placed an emergency call. Seconds can
make the difference in saving lives or apprehending harassing callers. In this
era of heightened security concerns, many organizations are reevaluating
emergency systems and procedures.
When we are in public places or at work we take
for granted a high level of safety and security. However, many organizations
are ill equipped to respond to 911 emergency. Would you know where to direct
emergency personnel if they showed up at your reception desk after a 911 call?
Most businesses would be unable to track down the extension that made the call
without a complete office search. This precious time, even in a small office,
could mean the difference between life and death.
Many educational institutions are vulnerable to
students making prank telephone calls to emergency services. Often emergency
response units are dispatched to false alarms. This results in countless hours
of lost time, money and a diversion of valuable resources from actual
The critical information that can pinpoint the
source of an emergency call is generally available right from your telephone
system logs. Many companies are now offering software that acts as a watchdog
for your system. If a malicious or emergency 911 call is dialed, you can
immediately broadcast network messages, dial a security phone or alert
emergency response personnel. Information about the calling party (i.e.
extension, date, time) can be sent directly to telephones, pagers, instant
messengers, personal devices and computer desktops.
Homeland security concerns are causing many
states to adopt emergency standards. Security measures are being implemented
in educational institutions, government agencies, hotels, retail outlets and
countless other organizations.
Places of business or gatherings are often the
target of harassing or nuisance telephone calls. It is often difficult for law
enforcement to prosecute the offender without a record of the communication.
Call trace features are integral to many voice switching systems. In the event
of a malicious call, the called party can activate the call trace by pressing
a pre-programmed key on their set. A record of the call trace request,
including date and time of the event will be recorded in a call detail log.
Many businesses are now employing call control
features that were infrequently activated in the past. Most telephone systems
can be configured for restricted dialing, set and line restrictions for
maximum control of every telephone call. These features often reduce and
control employee telephone costs, ensure accountability and provide a record
of each call.
Configuring the options available in your
telephone system combined with realtime monitoring tools can greatly increase
emergency preparedness and security.
This ability has been available for years
through applications known as call accounting using real time call detail
recording (CDR). For the most part, call accounting applications have remained
stagnant, locked down and single user for many years. New emergency and
security awareness has given rise to a whole new generation of call accounting
About Call Accounting Mate
This low cost, easy to
install application has taken the traditional
market by storm. Call Accounting Mate is the
most inexpensive solution given its robust
features. The software boasts a built-in web
server, complete browser management and
reporting, a task scheduler and an embedded
SQL database engine.
is an online communications management company
specializing in compact web browser call
accounting solutions with offices in Canada,
United States, United Kingdom and Singapore. callaccounting.ws
is the world leader in comprehensive, cost
effective call accounting with its flagship
product Call Accounting Mate. We have
offices regional representation in United
States, Canada, United Kingdom, Singapore
and Malaysia. Our products are distributed
by a network of distributors world wide.
Information about callaccounting.ws, its
products and the company's support policies can be
found on the World Wide Web at www.callaccounting.ws.
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