Please could you help me with filtering calls (within a report) which are of duration of more than 10 seconds.
I have imported the back data (SMDRs) using import facility. In the import screen there is a field called "Duration correction". Do I have to fillin 10 in this field (instead of the default 0) in order to import calls of more than 10 seconds. The reason being that there are a lot of junk calls, where a user has dialled first few digits and then hung up.
Though this is not relevant to this topic, I have another issue, where your help would be great. I am in the UK. In the regions the NDD codes are for USA only. If I have to insert the UK NDD codes, can I import an ASCII file with the required codes. On the GUI, I cannot find an import facility. But if I can change the directory file with regional codes of UK, it would also help. Entering over 200 codes does not seem practical, and without the UK codes, the software is not suitable for reporting. Any help will be well appreciated.