The reason calls can be viewed in the RAW view but not live view is because a suitable PBX driver has not been installed. To correct the situation, select the correct PBX driver. If a suitable PBX driver is not listed, please view the below FAQ to request for a new driver.
http://www.callaccounting.ws/forum/index.php?topic=25.0keyword : cannot parse data , parsing incorrectly , parsing failure , raw view