Author Topic: Explaination of Views --> Live  (Read 24967 times)


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Explaination of Views --> Live
« on: January 20, 2005, 09:48:51 PM »
Live views (accessed using Views --> Live function) are meant to show all the data that is coming into the CAM server from the PBX. Views are broken down into Raw View and Calls View. Each of them is explained below :

1. Raw View
This view shows all the data which is being sent by your telephone system. This is completely unprocessed data as it comes in. Often it is useful when installing CAM to use this view to make sure that the communication between CAM and the telephone equipment is working. If there is no data displayed here, it is possible that your communication parameters may be wrong.

Raw view also contains the state of each record. A + sign indicates that the parser has understood the record and it has been processed whereas a - sign indicates that the parser has ignored the record. The CAM parser can ignore the record for reasons such as the record being just header informaton which should not be added to the database. An example of such a header as below which is just pure information as far as the parser is concerned :

  Date Time T Ext CO Dial Number Ring Duration Acct code CC     

The parser can also ignore records when it does not understand the record. This can happen if you are not using the correct parser under the PBX configuration or if the parser does not completely implement your PBX functions. For example, some PBX may send the start and end of each call as 2 or 3 different records whereas CAM may only need to understand the last record to know the start and end times of a call.

2. Live View

This function allows you to view all calls that are parsed by the system. It refreshes itself every 5 seconds automatically and all new calls are reflected here. Live view is very useful when you know that calls are being parsed by the system but want to make sure all the fields such as telephone no, extensions numbers, duration, etc are being correctly populated to the CAM database.

This view contains the date / Line No (CO) / User / Extension / Duration / Region  / Number / Cost and Type. It can also be used to make sure that the costs for each calls are being calculated correctly.

« Last Edit: January 22, 2005, 10:45:30 AM by Administrator »


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Re: Explaination of Views --> Live
« Reply #1 on: June 01, 2005, 08:25:47 AM »
As a new installation, mid way through the online views and reports just stopped showing the call details, what could be responsible.


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Re: Explaination of Views --> Live
« Reply #2 on: June 02, 2005, 02:15:42 AM »
The are quite a few possible reasons that could prevent CAM from showing data in the online views, most probably are 2 following:
- lost connection to the PBX and no new data is coming to the system anymore
- accidental data deletion (e.g. using Administration/Clear System page)
- security system is not set for accounts belonging to Users role (as it is descibed in Security restrictions for Users group in this FAQ)

Finally i would suggest you to send us extended request for support using CAM interface. This is actually fastes way to find out the exact reason of the problem, cause sending the request willl provide us all necessary debuggig information.
To send the request:
- open Support/Send Log Files page
- fill all the fields on the page and specify description of the problem in the Comments field
- select Extended Request for Support in the Request type field
- press Submit Request button to issue the request